1. How to request
Email [email protected] with the purchaser, project, agreement date and reason. Avoid sharing passwords or card credentials. We will review completed work and relevant expenses.
2. Before commencement
If the project has not started and no separately approved nonrecoverable provider cost was incurred, the initial payment is generally refundable after verification. Any third-party expense deducted must be documented.
3. After work begins
Refunds are assessed proportionately against payments received, actual completed work and previously approved external expenses, respecting applicable consumer law. We will provide a written progress and cost breakdown. Registered domains and third-party licences may have separate nonrefundable terms.
4. Acceptance and defects
Approved, accepted deliverables are payable for work completed. Claims for defects or failure to meet agreed scope may still warrant repair, other contractual remedies or statutory consumer protections.
5. Service failure and Fast Work
Where 1stdev materially fails an agreed obligation, the client may seek an appropriate repair, adjustment or refund according to the agreement and law. The Fast Work premium may be reassessed if an agreed deadline is missed due to provider fault.
6. Changes and recurring services
New requirements and delayed client content may change scope or schedule. Renewals of maintenance, domains and hosting are disclosed and agreed in advance; already-committed third-party charges are assessed under their valid purchase conditions.
7. Refund process and disputes
We provide a written proposed settlement. Once agreed, the method, verified recipient and payment date are confirmed in writing; banking processing may affect arrival time. Complaints should first be addressed via [email protected] without removing any statutory rights or dispute mechanisms.
This public policy does not replace an individual written project agreement or personalised legal advice.